1. How do I place an order?
To place an order, simply add your desired products to the cart and proceed to checkout. Your order will be sent to our sales team via WhatsApp for processing.
2. How do I receive payment details?
Once you place your order, our sales team will send you the payment details through WhatsApp.
3. What payment methods do you accept?
We accept various payment methods; please refer to the payment details our sales team sent to you.
4. How do I confirm my payment?
After making the payment, please send us a screenshot of the transaction via WhatsApp to confirm your payment.
5. When will my order be dispatched?
Orders are dispatched the next working day (Mon-Fri) after payment confirmation.
6. How will my order be shipped?
UK Shipping – We use Royal Mail’s 24-hour tracked service, ensuring your order arrives quickly and securely.
International shipping – Method and delivery time will vary.
7. Can I track my order?
Yes, once your order is dispatched and with Royal Mail, you will receive a tracking code from them via text. So you can monitor its progress.
8. What if I need to change or cancel my order?
Please contact us via WhatsApp as soon as possible. We can accommodate changes or cancellations before payment confirmation.
9. What should I do if my order does not arrive?
If your order does not arrive within the expected timeframe (2-3 working days), please contact us via WhatsApp, and we will assist you in tracking it down.
10. Do you ship internationally?
Yes, we do! Please get in touch with us via WhatsApp with details of the country and we will let you know if we can facilitate.
11. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately via WhatsApp with your order details and photos of the item.
